Frill Short - Ink

EXPECT DELAYS DURING CHRISTMAS TIME.

From December 19th to January 5th, our warehouse will be running at limited capacity. This may result in extended processing times for orders placed during this period. 

We appreciate your understanding and patience during this busy time. 

Returns update - We no longer issue refund on Sale Items - only Store Credit

SHIPPING INFORMATION:

We ship to: New Zealand, Australia, the United States, Ireland, Hong Kong, Canada, Netherlands, Singapore, and the United Kingdom only*. 

Shipping Delivery Times:

*Above delivery times are approximate. We ship our orders from Monday to Friday, within 2 business days from the purchase date. Saturdays, Sundays, and Public Holidays are not considered business days.

Please note a signature will be required on delivery. If you are unavailable when the courier attempts to deliver, the courier should leave instructions for pick up or rearrange delivery via the contact information you have provided when placing the order. 

Track & Trace shipping - SIGNATURE REQUIRED

Parcel track information will be sent via e-mail as soon as it's shipped. Please make sure you are home to receive and sign for your package. If there is anything wrong with your order, please contact us at eshop@verge.co.nz as soon as appropriate, so we can assist you. See full T&Cs here.

Taxes & Duties

Prices are inclusive of GST for all NZ and Australia orders.

International orders may be subject to additional duties and taxes from local Customs authorities, which must be paid by the recipient. Contact your local Customs Office for more details on import taxes prior to purchase.

In the event, you refuse to pay Customs Fees to release your parcel and it returns to the sender, we will not refund shipping costs, once we receive the parcel in its original condition, even when we have not charged for shipping at the time of purchase.  

International orders may be subject to additional international credit card fees. Contact your bank for more details on international transactions prior to purchase.

RETURNS / EXCHANGE / REFUNDS

You can manage your return request directly from your account.

- Sign in to your account, click on the order, and on 'Request Return' for the item you would like to return.

Wait until the return request has been approved and return the item.

New Zealand Orders:

We offer complimentary return tickets on full-price items. Please fill out the return form online prior to return. Excludes Sales/Archives items.

International Orders:

At the moment, we do not offer complimentary return tickets outside New Zealand. You are welcome to return your order/item for a refund, excluding Sale Items. Store credit is issued for sale item returns. There is no exchange on any order from overseas, instead, we can issue a refund, or store credit and you can place a new order. Refund excludes shipping fees. If your bank charged you international transaction fee, we do not receive that fee, it is charged directly by your bank and we will not reemburse transaction fees.

Please fill out the Return Form online: https://www.verge.co.nz/pages/return-form.

Please allow 5 working days for returns to be processed, once received.

Sale items: We do not offer refund or complimentary return tickets on sale or Archives items. You are welcome to return the order for a store credit.

Guarantee: 

We will offer a full refund or replacement when:

Your order is lost in transit, faulty or we are for any reason unable to deliver it.
In case you have ordered the wrong size, we accept returns and exchanges. When the desired size/colour is no longer available we will refund the order - *T&Cs Apply.

For any other query and full Shipping and Return Policy, please *click here.

Please e-mail us on eshop@verge.co.nz to send your message.

Or, fill out the contact form on:
https://www.verge.co.nz/pages/contact-us